Refund and Return Policy

Thank you for shopping at KLAXON. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 30 days of the purchase date.
  • You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Customized or personalized items.
  • Perishable goods.
  • Items that are damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at jadencosta327@gmail.com or +33228239900 to request a return authorization.
  2. Provide your order number, a description of the item you wish to return, and the reason for the return.
  3. Once your return is authorized, you will receive instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping method to ensure that the item is received.

4. Inspection and Processing

Once we receive the returned item, we will inspect it to ensure that it meets the eligibility criteria. If the return is approved, we will process your refund within 14 business days. The refund will be issued to the original payment method.

5. Refunds

Refunds will be issued for the purchase price of the item, excluding any shipping charges. If the return is due to our error, we will also refund the original shipping charges.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at jadencosta327@gmail.com or +33228239900. We will arrange for a replacement or refund, depending on the circumstances.

8. Non-Returnable Items

The following items are non-returnable:

  • Gift cards.
  • Downloadable software products.
  • Items that are clearly marked as non-returnable.

9. Contact Us

If you have any questions about our refund and return policy, please contact us at: jadencosta327@gmail.com or +33228239900.